Orient Innovation Co., Ltd. is committed to delivering accurate, high-quality products to our customers. If you receive a product with an issue, the company is prepared to consider product replacements, returns, or refunds in accordance with the terms of this policy and applicable consumer protection laws.

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1. Grounds for Product Returns

Customers may contact the company to request a return or exchange under conditions such as:

 

• Receiving an incorrect product from what was ordered

• Receiving an incomplete order

• Products damaged during transit

• Defective or damaged products

• Products that do not match the details provided by the company

• Other cases where returns are permitted by the company or applicable law

   

2. Notification Period

Please inspect your products promptly upon receipt. If you encounter any issues, please contact the company within [7] days of receiving the product, providing the following information:

 

• Order number

• Customer's name

• Phone number or email address

• Details of the issue

• Photos or videos of the product and packaging, if available

• Any other information requested by the company to assist the investigation

   

This specified notification period does not waive or limit consumer rights established by law.

 

3. Condition of Returned Items

To enable the company to inspect and process your claim, please return the product in appropriate condition, along with relevant original packaging, accessories, documentation, or free gifts, if applicable. However, if the product was damaged or incomplete due to reasons attributable to the company, the customer may not be held liable for such damages, evaluated based on relevant facts and applicable laws.

 

4. Non-Returnable Items

Generally, products may not be eligible for return under conditions such as:

 

• Change of mind after purchase without meeting legal or company criteria

• Improper use or unauthorized opening of the product

• Damage resulting from product misuse

• Products altered, modified, or destroyed by the customer

• Failure to comply with specified return conditions
   

These limitations do not waive consumer rights established by law.

 

5. Return Procedure

Upon receiving your request, the company will review the information to determine if the product qualifies for a return or exchange. If approved, the company will advise you on how to return the product.

 

Customers should not ship items back without prior confirmation or instruction from the company, unless stated otherwise.

 

6. Return Shipping Costs

If the returned product is incorrect, defective, or damaged due to causes for which the company or its selected service provider is responsible, the company will cover reasonable return shipping expenses.

 

If a return is requested for reasons beyond the company's responsibility, return shipping costs may be the responsibility of the customer, depending on the order terms and applicable laws.

 

7. Product Replacements

If a replacement item is available, the company may issue a replacement to the customer. If unavailable, the company may process a refund according to relevant conditions.

 

8. Refund Process

Once a refund is approved, the company will process the refund via an appropriate payment method—either through the original payment channel or another mutually agreed channel.

 

Processing times for funds to reflect in your account depend on your bank, card issuer, or payment service provider. The company will process refunds within a reasonable timeframe and as required by law.

 

9. Unreceived Paid Orders

If you have completed payment but have not received your product, please contact the company with your order number so we can investigate the issue.

 

If the company is unable to deliver the product, we will resolve the issue or process a refund in accordance with consumer rights and applicable laws.

 

10. Promotions and Free Gifts

For orders involving promotions, discounts, or free gifts, returns and refunds may be subject to additional terms specific to that promotion. Such terms will not restrict consumer rights established by law.

 

11. Dietary Supplements

For dietary supplement products, customers should inspect the product name, quantity, label, and packaging integrity immediately upon receipt.

 

If packaging is damaged, broken, leaking, opened, or shows any abnormality, please discontinue use immediately and contact the company.

 

The company does not guarantee individual health outcomes or results, as individual responses may vary. Returns will be evaluated under the return terms above and applicable laws.

 

12. Consumer Rights

This policy does not waive or restrict any consumer rights granted by law. In cases where the law establishes rights to cancel or return items that differ from this policy, statutory consumer rights shall prevail.

 

13. Return & Refund Contact Information

To report a return or exchange, please contact our Customer Service:

• Email: salecaminia.oic@gmail.com

• LINE Official: @caminia

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Last updated: 13 September 2026