Orient Innovation Co., Ltd., the operator of the Orient Innovation website ("Website"), values the protection of personal data belonging to customers, website visitors, and service users.

 

This Privacy Policy is provided to inform you of how we collect, use, disclose, and store your personal data, as well as your rights as a data subject under the Personal Data Protection Act B.E. 2562 (2019) and other applicable laws.

 

1. Scope of the Policy

This policy applies to personal data received by the company through various channels, such as:

 

• The website https://www.orientinnovation.com

• Member registration or account creation

• Product ordering

• Payment processing

• General inquiries

• Customer service interactions

• Newsletter or promotion subscriptions

• Contact through the company's other online channels

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2. Personal Data We Collect

We may collect personal data to the extent necessary to provide our services, such as:

 

2.1 Personal Identification Information

• First and last name

• Username

• Account information

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2.2 Contact Information

• Address

• Phone number

• Email address

• Other contact details provided by you

   

2.3 Order Information

• Product items

• Quantity

• Product prices

• Delivery address

• Order history

• Order status

• Information necessary for issuing receipts or accounting documents

   

2.4 Payment Information

• The company may receive payment-related information from our selected payment service providers.

• In general, the company does not store full credit or debit card details on our system when payments are processed through third-party payment service providers. Such transactions remain subject to the systems and policies of those providers.

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2.5 Technical Data : When you access the Website, we may receive technical data such as:

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• IP Address

• Device type and model

• Browser type

• Operating system

• Date and time of access

• Pages visited

• Website usage data

   

Some data may be collected via cookies or similar technologies. Details can be found in the company's Cookie Policy.

 

3. Purposes of Data Collection and Use

The company may use personal data for the following purposes:

• To render services and fulfill orders

• To deliver products

• To process payments

• To verify identity and ensure data accuracy

• To provide customer service and respond to inquiries

• To manage user accounts

• To issue receipts, tax invoices, or related documents

• To prevent fraud and unauthorized use of the Website

• To improve the Website, products, and services

• To analyze website usage statistics

• To send news, promotions, or marketing communications when authorized by law

• To comply with applicable laws, government orders, or court orders

• To protect the rights, property, and legitimate interests of the company and third parties

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4. Legal Bases for Personal Data Processing

The company processes personal data based on lawful grounds, which may include:

• Performance of a contract or steps taken at the data subject's request prior to entering into a contract

• Compliance with a legal obligation

• Legitimate interests pursued by the company

• Consent of the data subject, where required by law

• Other legal bases permitted under personal data protection laws

   

Where consent is requested, you have the right to withdraw it in accordance with the conditions and channels specified by the company. The withdrawal of consent shall not affect data processing conducted prior to the withdrawal, unless otherwise prescribed by law.

 

5. Disclosure of Personal Data

The company may disclose personal data to the extent necessary to individuals or entities such as:

• Logistics and delivery providers

• Payment service providers

• Website or IT system service providers

• Technology and cloud service providers

• Accounting or legal advisors

• Government agencies or legally authorized authorities

• Other individuals or organizations when necessary for service provision or legal compliance

   

The company will ensure that data disclosures comply with applicable laws and are strictly limited to necessary purposes.

 

6. Cross-Border Data Transfers

If the company needs to send or transfer personal data abroad, we will comply with the rules and conditions prescribed by personal data protection laws.

 

7. Data Retention Period

The company will retain personal data for as long as necessary to fulfill processing purposes, or as required by applicable laws, accounting rules, tax regulations, or other relevant legal obligations.

 

Once the retention period expires, the company will delete, destroy, or anonymize the data as appropriate, unless retaining it further is required or permitted by law.

 

8. Data Security

The company implements appropriate technical and organizational measures to prevent personal data from loss, unauthorized access, use, disclosure, modification, or destruction.

 

However, no electronic system can guarantee absolute security. Consequently, the company cannot guarantee that data will be entirely safe from incidents beyond our reasonable control.

 

9. Rights of the Data Subject

Subject to legal conditions and limitations, you may exercise rights such as:

 

• Right to access and request a copy of personal data

• Right to request data rectification to keep it accurate and up to date

• Right to request data erasure or destruction

• Right to request restriction of data processing

• Right to request data portability as specified by law

• Right to object to data processing as specified by law

• Right to withdraw consent

• Right to lodge a complaint with regulatory authorities under applicable laws

   

The company may need to verify the requestor's identity before proceeding. Certain requests may not be fulfilled if laws permit or require the company to decline them.

 

10. Minors' Data

The Website is not specifically intended for children. If the company becomes aware that a minor's personal data has been collected without required consent or legal authorization, we will take appropriate action in accordance with relevant laws.

 

11. Use of Cookies

The Website may use cookies to enable core functionalities, remember user preferences, analyze usage, and improve services. Details regarding cookie usage and consent management can be reviewed in our Cookie Policy.

 

12. Policy Changes

The company may amend or update this policy from time to time to reflect business, technological, or legal changes. We will display the latest revision date at the bottom of this policy.

 

Last Updated: September 13, 2026